Questions about products and water filtration

Simply click on the individual areas to find out the most important information step by step.

MAVEA Brand Questions

Does MAVEA offer products in North America?

MAVEA Policy Questions

If my product is discontinued, can I still get filters?
Do you still offer the recycling program?
My pitcher has a broken spout/SmartMeter/handle. Can you send me a replacement?
I would like a replacement PURITY C filter?
Since you don’t provide replacement parts anymore, can I have a refund?
I can’t register my product on your website. How do I get the warranty?

MAVEA Product Questions

Where can I get replacement filters?
I have questions about my MicroDisc product(s).
Further Questions?

If your inquiry has not been addressed here, please contact customerservice@mavea.com

MAVEA customer service

For questions about products, water filtration and spare parts:

1 World Trade Center
121 SW Salmon Street
Suite 1100
Portland OR 97204 USA

Tel: (877) 628-3242


Opening Hours are 9am-5pm CST.